Midian Care COVID-19 Statement

Midian Care remains open and all services are operational during the Coronavirus pandemic.

In response to the Covid-19 pandemic, we have in place measures and procedures to ensure that staff and service users are safe, services experience minimal disruption and there is a speedy return to normal levels of business functioning.

In addition to this, we have developed a Covid-19 policy and procedure, business continuity and contingency plans that allow the safe delivery of care and support with the Service Users and staff most at risk identified in advance.

Staff will receive Covid-19 related documents as part of their induction and will be asked to sign every document as proof that they have read and acknowledged the documents.

  • All business data, records, and operating systems are cloud-based and can be made available for access from any location in the world (using an approved and secured mobile device) – in the case of Covid-19, this will mean work can continue regardless of any self-isolation or lockdown measures to minimise the risk of spread of infection.
  • The telephone system is cloud-based and can be diverted to mobile phones outside of the office if required.
  • We will be monitoring the situation by the hour and taking the necessary steps to ensure the protection of all our staff and service users.
  • We will encourage service users and staff to wash their hands using soap and warm water continuously throughout the day.
  • We will communicate to all our staff, the latest COVID-19 Public Health England guidance via email and instant messaging.
  • We will maintain regular communication to ensure any affected, or suspected staff are not attending places of work.
  • We will constantly monitor the situation and assure you we will do everything we can to ensure continuity of care while protecting all service users from the virus.
  • We will constantly monitor the situation and assure you we will do everything we can to ensure continuity of care while protecting all service users from the virus
  • On-call members of staff will be expected to cover any outstanding shifts to ensure care can be delivered safely.
  • All staff will be expected to continue working as normal however liaising with management regarding any concerns or cases that may/does affect them.
  • If staff test positive for the Covid-19 virus, or are unwell, they must stay at home for 14 days in accordance with Public Health England advice.

Due to the Covid-19 Pandemic, we have in place a Covid-19 Risk Assessment rating to assess all service users on a red, amber, green system based upon their level of need and your circle of support.

All office staff are provided with adequate technology in terms of mobile phones and laptops to allow them to perform the job in a secure way without taking any risks.

Staff will be advised of the following precautions:

  • They must wash their hands and apply PPE before doing absolutely anything.  Even before talking to the service users.
  • To clean any mobility equipment on each visit. This includes hoists (hoist remotes controls also), walking frames.
  • To disinfect regularly all the door handles, light switches, and anything that hands come into contact with.
  • To dispose of PPE by double bagging inside the home and taken to the outside bin.
  • To clean down steering wheels and gear sticks in their cars


Service users will be advised of the following precautions:

  • Limiting visitors. Especially those who have access to the wider community who could bring the infection into their home.  This includes cleaners, hairdressers, and even relatives.  If relatives must visit, then please keep at least 2 meters away from them and ask that they wash their hands as soon as they come in.
  • To try and keep a good supply of antibacterial liquid soap and paper towels.
  • If they develop any of the symptoms of Covid-19 it is important to inform us.
  • Personal Care
    Assistance with a ‘good morning’ start to the day, to get up, wash, get dressed and have breakfast and getting ready for bed.

    Our Personal Care service works to your regular routines, and ensures that support is tailored to your specific requirements, our fully trained support workers deliver discreet and professional personal care in the way that promotes your independence, dignity and safety.

  • Dementia Care
    Midian Care is committed to providing holistic, quality, person-centered dementia care and support clients and their families.

    At Midian Care we understand the challenges often inherent in supporting someone with dementia and reflecting this, we are committed to providing holistic, high quality, person-centred dementia care and support to both clients and their families.

  • Palliative Care
    Our service provides the highest quality palliative and end of life care possible, promoting values of dignity and respect.

    Midian Cares’ Palliative Care at home service enables you to stay in the home that you feel comfortable in, surrounded by precious memories, priceless possessions and the people that are dearest to you.  With one-to-one support from one of our specialised compassionate support workers, who is experienced in palliative care, you can have the support that you need, when you need it.

  • Companionship
    General companionship, escort duties to appointments, accompanied holidays, assistance with accessing technology.

    Our companionship service is most suited to individuals who will benefit from having the reassurance that someone is there with them to offer support when it is needed.  It also provides peace of mind for family members who are unable to regularly visit, as they know their loved one is being cared for.