Many other home care providers operate as introductory agencies, and as such are not regulated providers. Once you have been introduced to a carer, you really are left to manage everything else on your own, including that person’s pay and arranging cover for their holidays, days off and breaks, income tax payments and pension payments as yo would essentially be an employer. There are no appraisals, no reviews of your support plan and no ongoing checks to ensure you are receiving the care you you require.
Fully regulated means fully managed and fully accountable
By choosing Midian Care you are opting for a full-service professional home care provider that will manage your support and care from start to finish. And this fully managed service is only possible because we are registered, licensed and therefore regulated to provide this support, with the CQC in England.
With regulation comes compliance, paperwork, and therefore peace of mind. Strict regulatory standards and regular independent checks offer extra reassurance, not just about the care that we provide but also about the carers we recruit and the internal and external policies we operate by.
Personalised support for your family
Care and support needs can change over time – and sometimes quite suddenly – so we see the importance in providing a flexible and adaptable service.
During a home care assessment, your Midian Care care manager will take you step-by-step through the essential information to create your unique support plan, based around your daily routines and what is important to you. They will go through the full checks and procedures, such as for medication support, allergies and health and safety, to ensure your, and your carer’s, safety.
We will regularly review your support plan and carry out carer supervisions so we can respond to any changes and arrange for extra training or support if it is needed.
Robust systems and smart mobile technology
Smart procedures and checks are essential for ensuring a high-quality service and the welfare of our customers and carers. So we’ve invested in state-of-the-art technology so we can easily coordinate home care visits and safely set-up and oversee care packages.
We use secure mobile technology for monitoring home care visits. This involves each of our visiting carers being issued with a work mobile phone so they can quickly clock-in and clock-out every time they visit a customer.
This real-time monitoring means your local branch has a snap-shot of where all of their carers are at any one time. On the rare occasion that there’s a delay or problem, they will keep you up-to-date and make other arrangements if needed.